General News
29 August, 2024
Reprieve for stressed out 3G network customers
Telstra and Optus customers have more time to make the transition away from the old 3G mobile phone network after both providers announced that they would delay shutting down the services.
But Member for Mallee Anne Webster has criticised the telcos for the stress she says the imminent closure has already caused.
“For four months I have publicly called for Telstra and Optus to delay the 3G shutdown because many residents across Mallee are stressed about not being able use health-alert devices or farm technology that remains 3G-dependent," Dr Webster said.
"The elderly, farmers, motorists and communities need a guarantee that services will continue."
Dr Webster referred to "an untidy, last-minute scramble as the shutdown deadline loomed".
She said an IT expert told the recent Senate inquiry into the 3G phase-out that he wrote to the federal communications minister in June last year to warn her about risks of 4G phones being unable to call triple zero.
"Optus was also highlighting problems to the government back in July," Dr Webster said.
"The Senate inquiry also heard powerful evidence about the risks of the shutdown to people with various devices, including medical and fire alarms."
Telstra and Optus announced last week that they would delay closing off their 3G networks until October 28.
Telstra had been due to shut down its 3G network around the end of this month while Optus was due to follow in September.
“I welcome the plans which Telstra and Optus have announced, including a public safety campaign for those still relying on the 3G network,” Dr Webster said.